FAQs

Frequently Asked Questions

 

Returns & exchanges:

Returns and exchanges: accepted

Please email contact@graceful-designs.co.uk with your order number, and we will get back to you ASAP.

 

Cancellations:

Cancellations: accepted

Request a cancellation: within 2 days of purchase - email contact@graceful-designs.co.uk with your cancellation request.

 

Want a custom colour or design?:

Always feel free to email us with any enquiries that you have!

 

Care instructions:

It is advised not to wear the jewellery in water (swimming, bathing) as the majority of the silver + gold is plated, which means the metal is lightly coated in silver/gold and will wear away over a long period of time if it's not cared for properly.

The jewellery is not meant to be slept in, so please remove before going to sleep to avoid breakages - handle with care.

 

Delivery:

We send all our orders with Royal Mail, every order is sent with Tracked24, meaning you'll receive a tracking number and should be on your doorstep the next day after posting!